Lurnnet Terms of Service

Version: 1.2.0
Effective date: 13 August 2026
Replaces: 1.1.0 (10 August 2026)

These Terms are the contract for using Lurnnet — the websites, web app, and mobile apps.

• Part A is for teachers who pay for Lurnnet.
• Part B is for students and TAs who join a class. They do not pay us.
• Parents of students under 18 do not have an account. See Part B and the Privacy Policy.

If you do not agree, do not use Lurnnet.

If you live in Egypt, an Arabic version will be published at the same address. Until then, this English version applies. Where a later Arabic version is published for users in Egypt, that Arabic version controls if the two conflict.

Lurnnet is operated by Andrew Fahmy, doing business as Lurnnet. We may assign these Terms to a company we form in Egypt, the United States, or elsewhere, or in a sale of the service. We will notify you if that happens. Your rights under privacy law do not shrink because our corporate form changes.

1. The documents that form this contract

By creating an account or using Lurnnet you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the AI Features page, the Cookie Policy, the Copyright page, and the EULA (mobile).

Teachers also agree to the Subscription Terms, the Refund Policy, the Data Processing Agreement, and the Teacher Warranty.

We record your acceptance (including time and device details) as allowed by Egypt’s e-signature rules.

Where a more specific document speaks to a topic (for example the DPA on class data, or Subscription Terms on fees), that document controls.

Part A — Teachers

2. Who can subscribe

You must be 18 or older, able to contract, and acting as a teacher or tutor. You must have the right to bring your students onto Lurnnet, including parental consent for every student under 18. TAs you appoint must be 18 or older.

We may ask for information to confirm this. We may pause or close accounts that cannot.

3. You run the class; we run the software

You decide what happens to student and TA data in your classes. You are responsible to those people, to parents, and to regulators.

We process that data only on your instructions, as set out in the DPA.

We decide how to handle your account, billing, and our own security and product operations.

This is the same on mobile and on the web.

4. Where class data is processed

Before you finish signup we ask you to agree, separately, that class data is hosted in the European Union and that some features (including AI and some security checks) may be processed in other countries listed on our sub-processor page.

You instruct us to give parents of students under 18 the same picture in the parent notice we send on your behalf.

You cannot subscribe without this agreement. You can only withdraw it by ending your subscription.

5. What teachers get

Lurnnet may include, depending on your plan and settings:

• classes, invites, roster, and exports;
• materials, question banks, assignments, and assessments;
• AI help to draft questions, suggest grades, summarise progress, and extract text from uploads;
• attendance, analytics, messages, videos, and a schedule;
• billing.

We may add or change features. Metered use (for example AI, storage, video, TA seats) follows the Subscription Terms. Hitting a cap is not an outage.

6. Fees

Fees, allowances, taxes, renewal, and failed payment are in the Subscription Terms. Refunds are in the Refund Policy.

You pay through the web checkout (Paymob in Egypt, Tap elsewhere). We do not sell subscriptions through Apple or Google in-app purchase.

7. Your responsibilities

• Have a lawful reason to process student and TA data. For every student under 18, use our parent-email confirmation and do not bypass it.
• Take reasonable steps to check that dates of birth on your roster are true. We cannot stop someone lying on a form. If a student or TA enters a false date of birth and skips the parent flow, that is your breach. You cover us as in §11.
• Do not collect more data than the class needs, and do not keep it longer than that purpose.
• Appoint only adult TAs (18 or older). We treat every TA as an adult. If you appoint someone under 18, or someone who entered a false date of birth, that is your breach. You cover us as in §11.
• Answer privacy requests in the time the law sets (in Egypt, six working days; otherwise 30 days unless a shorter local deadline applies). If a parent emails us, we check who they are and pass the request to you within 5 working days.
• Do not share class data outside Lurnnet except with consent, as required by law, or under a written arrangement that meets the DPA.
• If we add a sub-processor and you object in time, you may end your subscription for a pro-rated refund of unused prepaid fees.

8. Marketing and product analytics

We may send teachers product news only with separate consent. You can turn that off in Settings.

We may use optional product analytics (usage and, if you agree, masked session replay) so we can improve Lurnnet. This stays off until you agree, and you can change it in Settings. We do not run this on student accounts.

Until any required marketing licence is in force, messages from us are transactional only (account, billing, security, service).

We do not market to students, TAs, or parents.

9. Your account

Use a real email, an accurate date of birth, and a strong password. You are responsible for activity on your account. Tell us at privacy@lurnnet.com if you think it was misused.

We may suspend or close an account for a serious breach, unpaid fees after the grace period, illegal use, or a child-safety concern. Students in those classes lose access. After the subscription ends, class data is held in a restricted state for 30 days so you can export, transfer, or delete it. Retrieval in that window is your responsibility. We then permanently delete it, except records the law requires us to keep (tax, security, or a child-safety matter). We are not a backup service. Deletion of your teaching materials after that window is not destruction of your IP by us — you were on notice to export.

10. Content

You keep your teaching materials. You give us a limited licence to host and deliver them to your classes. We do not use them to train AI models and we do not sell them.

We do not pre-check your materials. You are responsible for what you upload and for AI drafts you choose to publish. Automated malware checks are not an editorial review.

Pirated or infringing material. Do not upload textbooks, commercial exam papers, answer keys, or any other work you do not have the right to use. If you do:

• we may remove the files or the class, with or without prior notice;
• we may suspend or close your account;
• students in that class lose the material — that is your responsibility;
• you get no refund if we terminate for this breach;
• you cover us for claims and reasonable costs from the upload (see §11), except to the extent our own failure caused the loss;
• the rights-holder may proceed against you. We host the class; we do not publish your materials as our own.

How rights-holders notify us, and how you can answer, is on the Copyright page.

AI is a decision-support tool only. Outputs can be wrong, incomplete, or biased. They are not a final academic, administrative, or grading decision. You must review every AI-suggested grade before it becomes final. A grade is not final on Lurnnet until a teacher or authorised adult TA accepts, adjusts, or rejects it. Students may also ask you for a human review.

We have no liability for academic, administrative, or grading decisions made using AI outputs — including a student failing, repeating, or being removed from a class — except for the carve-outs in §11. Claims from students or parents about those decisions are yours. Anything you publish from AI tools is still your teaching content under this section. See the AI Features page.

The Teacher Warranty restates these promises.

11. If something goes wrong

You will cover us for claims that come from your breach of these Terms, from missing parental consent, from a student or TA entering a false date of birth, from appointing a TA under 18, from a grading or academic decision you made (including one that used AI), from infringing content, or from ignoring a privacy request — except to the extent our own failure caused it (for example a broken parent-email flow or a security incident on our side).

We will cover you for our failures as processor, up to the cap below.

Cap. Except for the carve-outs below, our total liability to you in any 12 months is the greater of USD 500 (or the equivalent in your billing currency) and the fees you paid us for one month of the service. For an annual plan that one-month figure is one-twelfth of that year’s fee. This is a single cap for that 12-month stretch, not a fresh cap per incident.

Neither of us is liable for indirect loss (including lost tutoring income), except for the carve-outs.

Carve-outs. Nothing limits fraud, gross negligence where the law forbids a cap, death or injury caused by negligence, or rights you cannot waive (consumer law, privacy law). Your liability for failing to get lawful parental consent is not capped. That includes a student or TA who entered a false date of birth, and a TA under 18 you appointed. Your liability for grading and academic decisions (including those that used AI) is not capped.

Lurnnet is software, not a school. We do not promise exam results or that AI is correct. The service is provided as available.

Bring a claim within 12 months of when you knew or should have known the facts, unless a longer period cannot be shortened.

12. Parent confirmation (students under 18)

When an under-18 student joins a class, we collect a parent or guardian email if we do not already have one. Students under 15 cannot use the class until a parent confirms electronically. Students 15–17 may join immediately; parent email is used for class notes after the parent confirms that inbox.

If a parent later withdraws consent, we tell you and follow your instructions. The default is to delete the student’s account within 30 days.

This is the technical process. Whether consent was good enough remains your responsibility. A date of birth on signup is a gate, not a guarantee of true age. If a student enters a false date of birth and skips this flow, the failure sits with you as the teacher who brought them onto Lurnnet, not with us. You cover us as in §11.

13. Ending Part A

You can cancel in account settings. Timing and refunds follow the Refund Policy.

We may end the subscription for a serious breach, a grave safety concern, or as required by law.

On end, class data (including student records, homework, and your teaching materials on Lurnnet) is held in a restricted state for exactly 30 days. In that window you may export, transfer to another teacher, or delete. Export and retrieval are your sole responsibility. After 30 days we permanently delete what remains, except anonymised records we need for security or law, and records we must keep (tax, a child-safety matter). We are not obliged to restore data after that window.

Part B — Students and TAs

14. In short

Your teacher invited you. You do not pay Lurnnet. Read this Part; it is meant to be understandable from age 13.

15. Who can use Lurnnet

• You must be 13 or older. We block under-13 sign-ups.
• You join with a class code or invite from a subscribed teacher.
• If you are under 18, a parent must confirm by email before you can use the class.
• TAs must be 18 or older and appointed by the teacher. If you are under 18, you are a student, not a TA.

Give your real date of birth. Entering a false age to skip parent confirmation is a breach of these Terms.

16. Your teacher decides; we run the app

Your teacher decides what data is used in the class (assignments, AI help, how long data is kept). We run the app on their instructions.

For your login email, date of birth, and security data, we decide what is needed to run the service.

Ask your teacher first about class data. You or a parent can also email privacy@lurnnet.com.

17. What you can do

Join a class; use materials, quizzes, videos, and messages your teacher enables; use AI help where allowed (labelled as AI; stricter checks if you are under 17); see results, including AI-suggested grades you can ask a human to review.

TAs may help manage the class only as the teacher allows, and must follow the Acceptable Use Policy. TAs accept a short addendum before grading other students’ work. TAs are adults (18+). Appointing a TA under 18 is the teacher’s breach, not yours or Lurnnet’s.

Features depend on your teacher’s plan.

18. Parents

Parents of students under 18 can email privacy@lurnnet.com to see, correct, delete, or object to a child’s data, or to withdraw consent.

Include: parent’s name, child’s name, class or teacher, and the email used at confirmation.

We acknowledge within 5 working days and send the request to the teacher. The teacher should reply in the time the law sets (in Egypt, six working days; otherwise 30 days unless a shorter local deadline applies).

If you are not satisfied, you can complain to the PDPC (pdpc.gov.eg) or your local regulator (see the Privacy Policy).

19. Signing up under 18

You enter your date of birth, then a parent’s email. We send the parent a short notice. Until they tap the link, you wait. If they do not confirm, we may send one reminder and the pending account is deleted within 30 days of signup.

They can withdraw later by emailing privacy@lurnnet.com or replying to that notice.

20. AI for students

AI can be wrong. It is a draft to help your teacher, not a final grade or exam result. A grade is not final until your teacher (or an adult TA they appointed) reviews it. If you disagree with an AI-suggested grade, ask your teacher for a human review, or email privacy@lurnnet.com.

We do not use your prompts to train models. More detail: AI Features.

21. Rules, suspension, deletion

Follow the Acceptable Use Policy. Do not use Lurnnet to break the law (including Egypt’s cybercrime rules). Do not upload material you do not have the right to use; see the Copyright page.

We may suspend an account for a breach, a safety concern, or at your teacher’s request.

You can delete your account in Settings. If you are under 18, you or a parent can also email privacy@lurnnet.com.

For everyone

22. Privacy and security

The Privacy Policy is part of these Terms.

Keep your password to yourself. Use extra verification if we offer it. Report suspected account misuse.

23. Things outside our control

Neither of us is responsible for delay caused by events we cannot reasonably control (for example a major outage at a provider we have vetted, or a government action), if we try to resume promptly.

24. Law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt, without reference to conflict-of-laws rules.

Teachers. Any formal legal proceedings (a claim in court or equivalent tribunal) must be brought in the courts of Cairo, Egypt, which have exclusive jurisdiction to the maximum extent local law permits. We will still respect mandatory consumer-protection and privacy rights in your country of residence — including the right to complain to a local regulator (for example in Saudi Arabia, the UAE, Bahrain, Kuwait, Qatar, or Oman) — where those rights cannot be waived. A regulator complaint is not, by itself, a court case in that country. Where local law says we cannot require Cairo, that local rule applies only to the extent it is mandatory.

Students and TAs. Consumer rights in your country still apply. Cairo courts have non-exclusive jurisdiction.

Stronger local privacy or consumer rights (including in Saudi Arabia, the UAE, Bahrain, Kuwait, Qatar, Oman, and — if we later offer the service there — the EEA, UK, US states, or Brazil) still apply. They do not, by themselves, move a teacher’s court case out of Cairo except as stated above.

We do not currently offer Lurnnet in the EEA or the United Kingdom.

Before going to court, email support@lurnnet.com (or we will email you) and try to resolve the issue for 30 days, unless it is urgent or about child safety.

Claims must be brought within 12 months of when you knew or should have known the facts, unless the law sets a longer period we cannot shorten.

Disputes are individual. Class or representative actions are waived to the extent the law allows.

25. Changes

We will give at least 30 days’ notice of changes. Material changes (fees, who controls class data, liability, governing law) need a fresh accept. If you do not accept, teachers may cancel with a pro-rated refund as in the Refund Policy; others may stop using Lurnnet.

26. Other

These Terms plus the documents in §1 are the whole agreement.

You may not transfer your account except a teacher handing a class to another teacher as in §13. We may transfer these Terms to an affiliate or in a sale of the service, with notice.

Teachers are independent contractors. Lurnnet is not a school, employer, or licensing body. Claims about a teacher’s class are the teacher’s responsibility.

Nothing here creates third-party rights except: our providers for the limited indemnity in Part A; Apple and Google for the EULA; and parents’ privacy rights.

27. Contact